February 22, 2011 Leave a comment
Many firms have difficulty in measuring suppliers. Systems like SAP and Oracle have features that allow firms to collect and report on supplier performance. In manufacturing industries and with discrete parts, data and processes are available. The problem still is ensuring discipline in getting accurate and timely data. In the service industries, the problem is compounded due to a myriad of issues including lack of part numbers, system tracking capabilities, and the difficulty in measuring given the fact that services are rendered everywhere, not delivered to a shipping dock.
Mobile apps such as Tello allow customers to rate companies on customer-service. It seems like we need a mobile application that allows for systematic evaluation of services provided, tied to the backoffice application.
Well-reviewed suppliers based on pre-set criteria could then be rewarded with additional businesses, incentives, and partnering opportunities. Hurray!!